Returns and Replacements

 

Returns & Exchanges
At McGrath Electronics, we want you to be completely satisfied with your purchase. If you need to return an item, we're here to make it as easy as possible.

Our 30-Day Returns Promise
You can return any item for a full refund or exchange within 30 days of receiving your original order.

To be eligible for a return, the following conditions must be met:

1. The item must be in its original, unopened packaging, with all original accessories and manuals included.
2. The item must be unused and in the same condition that you received it.
3. You must provide proof of purchase (your order number is sufficient).

How to Return Your Item
We offer two simple and free ways to return your product:

1. In-Store Return: You can return your item to our store in person during opening hours for an immediate refund or exchange. Please bring your order confirmation with you, and if you purchased the product in store, collection service is not available.
2. Courier Collection: For your convenience, we can arrange for a courier to collect the item directly from you, free of charge. To use this service, you must first request a return using our online form below.

Request a Return for Collection
To begin the courier collection process, please complete the returns form below. You will need the last 4 digits of your order number to get started.

Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 working days.

Questions?
If you have any questions about our returns policy or a specific return, please don't hesitate to contact us at steven@mcgrathelectronics.ie.